CANCELLATION POLICY

RESCHEDULE

You can reschedule an appointment up to 24 hours before your call completely free of charge on one occasion.  Rescheduling with less than 48 hours notice will cost an additional 10% of the cost of your consultation call. Rescheduled bookings cannot and will not be rescheduled a second time, except in exceptional circumstances.

 

CANCELLATION

You can cancel your appointment up to a week before your call and receive a 100% refund for your appointment. If you cancel with less than 7 days notice but more than 24 hours notice, you will receive a 50% refund.  If you cancel with less than 24 hours notice, you will not be refunded.   

 

MISSED & FORGOTTEN APPOINTMENTS

Missed or forgotten appointments will not be refunded or rescheduled, except in exceptional circumstances. It is the responsibility of the client to remember and attend appointments. All confirmation and reminder emails are in CET, and it is the responsibility of the client to ensure they understand and translate this for their own time zone.   

 

In the case of cancellation, rescheduling or missed & forgotten appointments, please email info@renatehartman.com at the earliest convenience.